JEM: Tell us how you got started in aquatics.
Jacqui: I started in aquatics in 2011 at Disney’s Waterparks, working on the front line as a lifeguard before gradually moving into training and supervisory roles. Those early years taught me accountability, safety, leadership, training, and how to make quick, effective decisions under pressure. As I grew in the industry, I became more involved in coordinating events, managing schedules and budgets, and leading larger projects, which naturally led me toward project management. In 2019, I made the difficult decision to step away from aquatics to pursue project management in the trade show industry. During that time, I strengthened my skills in planning, client communication, process improvement, and delivering results on strict timelines.
In 2021, I returned to aquatics with Jeff Ellis Management as a Training Specialist, where my passion and strengths aligned best. Coming back with a project management mindset allowed me to approach aquatic operations more strategically; improving systems, better supporting staff and clients, and driving long-term program success while staying connected to the mission of Zero Drownings. Ultimately, I’m in this role because I’m passionate about aquatic safety through high quality training and ensuring staff are not just certified but truly prepared to protect lives and support one another.
JEM: What is one of your favorite accomplishments?
Jacqui: One of my most meaningful accomplishments was mentoring a staff member through two separate emergencies in the same week. During the first incident, she struggled with confidence and execution and afterward came to me feeling shaken and unsure of herself. I could see how deeply the experience affected her. Over the next few days, we worked closely together. I broke down each skill, explained the “why” behind every step, and gave her tips on how to stay grounded and calm in high pressure moments. When she faced another emergency later that week, the transformation was incredible. She responded with confidence, took control of the situation, executed the skills effectively, and guided her team with clarity and purpose. That moment reinforced why leadership and training matter so much. It wasn’t just about saving a life, but also about helping someone believe in themselves when it mattered most. Watching her grow in confidence and eventually build a full-time career in the aquatic industry was an honor to witness.
JEM: If there is one thing you can advise to those who want to work a role like yours, what would you suggest?
Jacqui: Start by mastering the basics and fundamentals. Be the lifeguard others trust. Strong skills, calm and decisive action, and consistent professionalism matter far more than titles. Focus on how people learn, not just what they need to know to pass a test. Explaining the “why” behind each skill is critical. Develop strong communication and feedback skills. A training specialist must be able to coach in a way that is clear, supportive, and direct, especially in high-pressure situations. Learn how to adapt your approach to different learning styles and never stop learning yourself. Stay current on standards, best practices, risk management, and be open to feedback on your own teaching. The goal isn’t just a certification; it’s preparing people to perform when it matters most.
JEM: What do you like to do for fun?
Jacqui: I love all kinds of adventures with my friends and family. Whether that’s traveling, running around theme parks, or watching fireworks with the people who mean the most to me. In my downtime, you’ll usually find me playing games (I’m very competitive!), working on puzzles, or rewatching Grey’s Anatomy… over and over again. I enjoy exploring new hobbies, cooking different foods, and fully embracing every experience. Most recently, I’ve tried my hand at gardening – specifically tomatoes, peppers, and tons of different herbs!! If anyone has advice on how to keep cilantro alive, help a girl out!